Ok, this reminds me of my favorite story from when I use to work the phones for the nflshop.com. This lady calls up because she just got her magazine and there was a Jacket she wanted to order but couldn't find her team. New items that hadn't came in yet sometimes don't show up on-line till they are actually "in stock", or sometimes a manufacture won't carry a certain team for what ever licensing reason. I ask for the page and what item it was. She tells me the page and tells me the item... A Super Bowl Patch leather bomber jacket. They are the ones with the patches of each of the super bowls a team won. They show the cowboys, Packers, and I believe the steelers at the time, so I ask her what team she wants, and her reply, "We are all big Viking fans over here". I inform her she could not get that jacket in the Vikings, and she asked me why. It still warms my heart to say it "Because the Vikings have never won a super bowl.". She was polite, asked if I was sure, and I made sure to be as neutral, polite, and as apologetic as I could, but I was gloating inside.