My order was in the first 11 minutes. I *did* get the confirmation email. In fact, with the site being all wonky, I ended up getting the same email with the same confirmation number twice. There was only record of one share ordered, so I'm told I just have to dispute the duplicate charge (which is no big deal). I never did get any email notification on tracking, although the fact I got the confirmation email is sufficient to verify that I didn't mistype something. That order arrived Tuesday (the 20th), and looking up the tracking number on the envelope, it was sent on the 16th.
Three days later (Friday the 9th), I ordered a share for my parents (to be a family gift to them). I got that confirmation email as well, so again, I know the email account is present and functional. No tracking email on that one, either. I'd track by reference number, but I note that there are two reference numbers on my delivered certificate. Reference number one is the full confirmation number *plus* a dash and five more digits (which do not correlate to anything I can find). Reference number two is another five-digit number that also does not correlate to anything I can find. The above-referenced "GBP plus the last X digits" was *not* among the reference numbers, so tracking by reference number required either of the unknown five-digit numbers. (In other words, any efforts to track by reference number are likely to fall flat.)
I have tried holding my empty envelope to my forehead to divine the tracking or reference numbers to the second order, but it seems that trick retired with Johnny Carson.
As for quality and framing options, my certificate was slightly rippled and had noticeable perforation remains, but the printing quality was unimpeachable. I ordered a simple 12x16 black frame and some mat from Amazon (Craig Frames was the company selling it, and they pre-cut the mats and even shipped them in the frames). I have two 12x16 mats: a forest green mat with a 12x8 opening in front of a butterscotch mat with an 11-3/4 x 7-3/4 opening, which gives a nice narrow yellow second mat border that covers the perforated edges quite nicely. It's not the official Packers Pantone-numbered colors, but I think it looks much better with the certificate design and paper (it's like what the Packers colors would look like after a few decades of well-loved aging).