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Message: <blockquote data-quote="gbp84" data-source="post: 416225" data-attributes="member: 5969"><p>Hey everyone, I created this account just to post on this thread.  I ordered my stock on 12/8, and due to an unforeseen circumstance arising that I needed that money for, had to call to cancel it later the same day.  I gave the guy on the phone the last 4 digits of the card I used to make the order, and he assured me that the cancellation would be processed and my money refunded within 3 days.  When that hadn't happened by Tuesday the 13th, I called back and asked what was up, and was told that the people who process and cancel orders were just way behind, and that it'd definitely be taken care of by the 16th.  When that didn't happen, I called back again, told the guy the situation, he checked on the order and told me that I'd have the stock by the 24th.  I told him that I didn't want the stock at this point, and was calling to check on the cancellation.  He then told me it couldn't be cancelled because I'd have to call within 24 hours of the order being placed in order to cancel.  Which, of course, I had.  He told me I'd have to send the stock back to Wells Fargo after I received it to get a refund.  Which seems odd to me, that I guess I'm just supposed to mail the stock and my credit card number off and hope for the best.   I called back right after I got off the phone with him and talked to someone else, who allegedly couldn't tell me whether the order or the cancellation had been processed or not, and said that she'd have her supervisor call me this week.  So supposedly I'll be contacted by them today or tomorrow, but suffice to say I'm not holding my breath at this point. Every time I call them, I get a completely different story.  I've not received the shipping email or the cancellation email they said I'd receive.  No communication whatsoever.  They really don't seem to know what's going on over there.  It's INCREDIBLY frustrating.  If they can't cancel orders, I really wish they'd have just told me that the first time I called in.  It would have sucked, but at least I'd know the money wasn't coming back and I could have gotten on with my life instead of having this be a weeks-long ordeal.  Has anyone gotten anywhere with these people?  I really don't know what else to do. Ideally I'd like my refund; failing that, I'd like the stock, which it seems like I should have gotten by now if the order was never canceled.  I have the strangest feeling that I'm not going to be sent the stock AND my money won't be refunded.</p></blockquote><p></p>

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