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Message: <blockquote data-quote="WorstSeat" data-source="post: 415601" data-attributes="member: 5945">Agreed.  There's a 10 digit number, but no "control number".  This seems like a pretty obvious dropped ball; the online store can only be losing money this holiday season by making it more difficult to buy gear. Are we all supposed to call or something?  I was surprised by that, the form letter (honestly, they could have at least tried to pull off a mail merge, right?), and even the slightly chintzy "brand pamphlet" that came with it.  The book is a very good idea, but wasn't quite pulled off successfully. Still, as with yours, the certificate did make it well, and it's pretty impressive.</blockquote>

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